Designing AI-powered enterprise experiences.
I’m Swetha, a Senior Product Designer with 17+ years of experience turning complex platform workflows into simple, scalable and trustworthy product experiences.
I design products that help enterprise users understand complex systems, take confident action, and experience AI as a trusted partner — not another layer of complexity.
What I’m building.
Case studies prepared for leadership interviews, with public summaries and protected deep dives.
01 · ServiceNow · AI UX
Build Agent Adoption Platform
Designed the end-to-end activation ecosystem for AI-powered application creation across instance request, version availability, waitlists and recovery states.
02 · ServiceNow · Onboarding
Reimagining Enterprise Development with AI
Created a guided first-use journey from discovery to workspace setup and first AI-assisted app creation.
03 · In progress
OneX Unified Experience
A unified, AI-powered developer experience bringing app building, documentation, learning and community into one intelligent workspace.
Enterprise UX that aligns product strategy, user behavior, and operational reality.
Reduce cognitive load
Clarify complex systems with progressive disclosure, precise language, and workflow-first information architecture.
Design for platform states
Map eligibility, availability, permissions, recovery, and service states so users always know what to do next.
Measure adoption
Connect UX decisions to activation, time-to-value, completion, handoff quality, and support deflection.